The system has fully stabilized, and all services across the Rise platform are operating normally.
Posted Aug 01, 2026 - 17:56 UTC
Monitoring
A fix has been implemented and the core issue has been resolved. Access to the platform dashboard and Rise assets has been fully restored, and the processing delays affecting webhooks, emails, and balance issuances have subsided.
While full functionality has recovered and services are returning to normal, users may still experience minor, intermittent slowness as our systems fully stabilize. Our engineering team is continuing to monitor performance closely to ensure everything remains stable.
Posted Aug 01, 2026 - 15:26 UTC
Update
We are continuing to investigate this issue.
Posted Aug 01, 2026 - 12:56 UTC
Investigating
We are currently investigating a service disruption affecting certain areas of the Rise platform. Access to the platform dashboard and asset availability are currently impacted, which may also temporarily affect balance issuances for gift cards and customer wallets.
Posted Aug 01, 2026 - 12:54 UTC
This incident affected: Storefront, Dashboard, Gift Cards, Emails, Workflows, API & Integrations, and Bulk Loyalty/Gift Cards.