Multiple System Components Are Down

Incident Report for RiseAi Status Page

Update

We are continuing to monitor for any further issues.
Posted Jul 19, 2025 - 00:27 UTC

Monitoring

The service has been restored.
Our teams are investigating the issue internally in order to find the root cause, and map anything that may have been impacted during this time.
Posted Jul 19, 2025 - 00:08 UTC

Identified

We are currently working to resolve this issue.

Please note, the earlier incident status change to Resolved was made in error
Posted Jul 18, 2025 - 22:23 UTC
This incident affects: Storefront, Dashboard, Gift Cards, Emails, Workflows, API & Integrations, and Bulk Loyalty/Gift Cards.